Contact
Contact VaultPokeBox
Questions about a product, your order, or a restock? We're here to help fellow collectors. We typically respond within 1 business day.
What we can help with
- Order status and tracking
- Product questions about our sealed Pokémon boxes, ETBs, booster bundles, and UPCs
- Shipping and returns
- Restock and new drop notifications
- Gift orders
Order support
If you're contacting us about an existing order, please include your order number so we can assist you faster.
Get notified about new drops
Want first access to new VaultPokeBox drops and restocks? Join our email list from any page on the site — we only email when it matters.
VaultPokeBox is independently owned and operated. We're collectors serving collectors, and we'd love to hear from you.